EUREKA Full Suite

Smart Car is the system based on BLE (Bluetooth Low Energy) technology that connects the end customer’s mobile phone to their vehicle. Access to the app is secured via a username and password provided by the repairer or dealership. This ensures that customer information remains accessible only to the specific service provider that issued the license to the end user.

Through this integration (app/user/OBD), the dealer receives fault codes with the same precision as if the vehicle were physically in the workshop. Starting July 2024, a link will be available to access the top 3 causes of a specific fault and, when available, the fault isolation method based on manufacturer literature. This feature is particularly effective for building loyalty among used-car customers, even when the dealership does not directly represent the vehicle’s brand.

By default, the customer’s visibility of fault codes is restricted. From their mobile app, they will only see generic information (e.g., “Fuel supply system anomaly”). This approach prevents the customer from taking a precise diagnosis to a third-party general mechanic. In contrast, their dealer will have a detailed view of the fault code—whether current or historical—including the description relevant to the specific make and model, the top 3 causes, and the procedures to isolate the issue.

The Dealer retains the option to “unlock” the visibility of current and past codes for individual customers to keep them informed (this is especially useful for recurring faults on vehicles where previous repairs have already been invoiced).

Starting October 2024, a specifically trained Artificial Intelligence will be capable of interpreting the detected fault code (or combination of codes). It will generate a report saved in the backend under that specific vehicle’s record. Essentially, the Smart Car application will trigger an enriched prompt using the data cataloged in the backend since the vehicle’s initial registration.

The AI will then be able to provide a comprehensive summary detailing the specific circumstances of the fault.

This function serves two main purposes:

• BDC Support: It allows Business Development Center staff to interact with customers needing assistance, enabling them to provide reassurance and guidance even without specific technical expertise (for faults occurring during business hours).
• After-Hours Support (Optional): Dealers can choose to have detailed analysis sent directly to the app for faults occurring outside of business hours (Sundays or at night), providing support even when the facility is closed.

EurekaDOC is the functionality that allows technicians, service advisors, warehouse workers, workshop managers, and BDC agents to interact with the individual repair sheet for each vehicle (where necessary). The major innovation is that this interaction occurs through voice messages posted to report on the progress of the repair.

In fact, these messages refer to symptoms declared in the customer’s complaint, technical assessments, and parameters detected by the technician during the fault isolation phase, preventive authorizations requested through the manufacturer’s portal, spare parts orders, delivery forecasts, and follow-ups in case of delays. It also covers customer feedback regarding the supply status of necessary parts or updates on the estimated vehicle return date. At any time—during the repair process or once completed—the application can be requested to transform all voice messages posted by team members into written text, archived in a PDF file. This file can be used to open tickets on the manufacturer’s assistance platform or to reconstruct everything that happened during or after the repair.

This functionality is not only useful for routine cases but is extremely effective when a customer’s vehicle is returned repaired and, after a short time (e.g., 3 months), it is admitted again with the same symptoms or even the same fault code. The technician taking over the repair can easily listen back to the voice messages left by colleagues during the previous visit to reconstruct what was done and avoid the error of repeating the same procedures. As mentioned, this content can be accessed either by listening to it or by viewing the PDF dossier.

This is not merely a revolutionary mechanism that finally allows workshop or service managers to quickly understand what was done to a car and which strategy was followed; it also avoids wasting time on manual paperwork. By eliminating the need for pen and paper on work orders, it removes the time inefficiencies previously faced by the technician in charge of the repair.

Electronic Vehicle Health Check (digital vehicle health certificate) is the new Eureka feature to be introduced soon, allowing all technicians to provide a detailed document on the health status of various vehicle components and parts.

The intended approach is based on an objective measurement of each component, with a strict focus on avoiding subjective assessments. In fact, the technician is expected to report the thickness in millimeters of the tire tread or brake pad, rather than noting a wear percentage based on their own judgment. This way of monitoring not only facilitates the use of EUREKA PREDICT but also ensures an unbiased and scientific evaluation of every part.

Technicians will use the three traffic light colors to express the degree of wear and preservation for each analyzed part:

• Green → OK
• Red → Requires immediate intervention
• Yellow → Intervention must be planned within a specific timeframe

In cases marked with Yellow, the Eureka portal is designed to send a reminder to the dealership every 15 days regarding vehicles with a previously identified “yellow” element set to expire within the next 30 days. This allows the dealer to be proactive by re-contacting their client portfolio and scheduling appropriate appointments (such as a free brake check following a previous inspection) to drive more service sales.

With this tool, we aim to digitally track the maintenance of the vehicles we service, while measuring and recording technical data that objectively identifies the wear status of high-turnover components, primarily brake pads, brake discs, and tires. To approach this data objectively, it is essential for the technician to invest a few minutes to record these measurements during every vehicle visit.

This approach offers significant advantages for both the end customer and the repairer. The end customer will have a record of every operation performed and can easily attach photographic documentation (such as a copy of the repair invoice) in a practical way.

The dealership, on the other hand, will have the ability to track vehicle wear, creating specific calls to action to intercept maintenance or replacement needs before they become emergencies. This ensures the ability to manage the workshop schedule effectively, avoiding unnecessary “URGENT CASES” that disrupt activity planning.

By using rational benchmarks (for example, the average thickness of a new front brake pad is 10.5 mm, while at 1.5 mm it risks damaging the brake system), it is possible to project when brakes and tires will reach their wear limit.

Example of Predictive Logic: If front brake pads are replaced on 11/10/2021 at 23,987 km, and the vehicle returns for a service on 06/11/2022 at 37,865 km, the technician can measure the brake thickness and record the data (e.g., 7 mm). Typically, a technician might simply note that the thickness is “adequate” and keep that information to themselves (a subjective assessment not necessarily shared with the team).

Instead, recording the data is significant because it reveals that the customer consumed 3 mm of front brake lining over 12 months and 13,878 km. If the driving style remains constant (which is likely), the vehicle will reach 55,708 km by approximately 02/2024, at which point the front brake pad will be 1.5 mm thick.

It will then be sufficient to schedule a free brake system check for the early days of January 2024 to hit the target with high accuracy. A zero-cost work order will “magically” transform into a paid service, providing a great opportunity to see the customer again or identify additional needs, such as disc replacement or fluid leaks.

This interface will be available soon and integrates directly with the next asset: EUREKA PREDICT.

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EUREKA PREDICT is based on data collected during maintenance operations or simply on specific fields filled out during the vehicle’s initial registration (such as manufacturer recommendations for auxiliary belt or timing belt replacement based on mileage/years).

The previous example regarding brake pads can be conceptually replicated for tires. It will be sufficient to populate the back-end with the average thickness of each measurable item to project the end-of-wear date over time.

This is the messaging system integrated into the Eureka application. Communicator features unlimited messaging, which can be enhanced with photos or links to specific site pages (vouchers, promotions, discounts, online service booking). Messages can be sent either one-to-one or one-to-many.

In all cases, message text can be personalized using meta tags (such as last name, first name, car model or version, vehicle make, emission levels, mileage, etc.).

• One-to-One: Used when sending an individual, personalized message.
• One-to-Many: Used when selecting a specific cluster from the database by filtering for (including or excluding) make, model, registration month/year (from xx/yyyy to xx/zzzz), emission levels, and more.

This latter type of filtering is particularly effective for the topic we will cover next.

Eureka is fully integrated with Eurotax and Infocar. This means that when a vehicle is registered, the process can begin with the license plate number to decode the make, model, version, and emission level.

By doing this, Eureka stores the correct coding from the valuation providers (Eurotax or Infocar). Consequently, a dealer can target a specific group—for example, all customers driving a Ford Fiesta with an emission level of Euro 6D or higher and a maximum mileage of 60,000 km. The dealer can then send push messages expressing interest in repurchasing their vehicle starting from a specific price.

This price can be based on:

• Trade-in value (Eurotax Blue)
• Retail value (Eurotax Yellow)
• Street Price (the average market value of identical models with similar mileage sold by professionals)

By including a link in the message to a website page where customers can book an appointment with a dedicated salesperson or the used car manager, conversion metrics can be easily tracked.

This is what is included in the Eureka Suite. We are proud to offer you such a comprehensive product.

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