EurekaDOC is the functionality that allows technicians, service advisors, warehouse workers, workshop managers, and BDC agents to interact with the individual repair sheet of each vehicle (where necessary). The great innovation is that this interaction occurs through voice messages posted to report on the progress of the repair.
Reference is made to symptoms declared in the customer’s complaint, technical assessments, and parameters detected by the technician during the fault isolation phase, preventive authorizations requested through the manufacturer’s portal, spare parts orders, delivery forecasts, and follow-ups in case of delays. It also covers customer feedback regarding the supply status of necessary parts or updates on the estimated vehicle return date. At any time—during the repair process or once completed—the application can be requested to transform all voice messages posted by team members into written text, archived in a PDF file. This file can be used to open tickets on the manufacturer’s assistance platform or to reconstruct everything that happened during or after the repair.
This functionality is not only useful for routine cases but is extremely effective when a customer’s vehicle is returned repaired and, after a short time (e.g., 3 months), it is admitted again with the same symptoms or even the same fault code.
The technician taking over the repair can easily listen back to the voice messages left by colleagues during the previous visit to reconstruct what was done and avoid the error of repeating the same procedures. As mentioned, this content can be accessed either by listening to it or by viewing the PDF dossier.
This is not merely a revolutionary mechanism that finally allows workshop or service managers to quickly understand what was done to a car and which strategy was followed; it also avoids wasting time on manual paperwork. By eliminating the need for pen and paper on work orders, it removes the time inefficiencies previously faced by the technician in charge of the repair.
