Smart Car is the system based on BLE (Bluetooth Low Energy) technology that establishes communication between the end customer’s mobile phone and the car. Access to the application is secured via a username and password provided by the workshop or dealership. This ensures that access to customer information remains exclusive to the workshop or dealer that issued the license to the end user.

Thanks to this connection (app/user/OBD), the dealer promptly receives fault codes with the same precision they would have within their own workshop. Starting from July 2024, a link will be available to obtain the three main causes that triggered the fault and, where available, the fault isolation method based on manufacturer literature. This feature is particularly useful for building loyalty among used vehicle customers when the vehicle brand is not directly represented by the dealership.

Typically, the customer has restricted visibility when an error code is detected. From the app installed on their phone, they will only see generic information (for example, “Fuel supply system anomaly”). This is designed to prevent them from providing a precise diagnosis to the first general mechanic they find. Conversely, their dealer will have a detailed view of the error code—whether current or historical—the relevant description linked to the vehicle’s make and model, the three main causes of the breakdown, and the corresponding methods or procedures to isolate the fault.

In any case, the Dealer can “unlock” the visibility of current and past codes for each individual customer, so they are aware of the exact data (especially useful for frequent breakdowns in vehicles where repairs have already been performed and invoiced).

Starting in October 2024, a specifically trained Artificial Intelligence will be able to interpret the detected fault code (or combination of codes), generating a report saved in the back-end under that specific vehicle’s entry. Essentially, the Smart Car app will trigger an enriched prompt using the data recorded in the back-end since the vehicle was first registered.

The AI will then be able to provide a comprehensive summary, detailing the circumstances of the breakdown.

This feature serves a dual purpose:

  • It allows BDC (Business Development Center) staff to interact with a customer needing help with a breakdown, enabling them to provide guidance and reassurance even without specific technical expertise (for faults occurring during business hours).
  • Dealer-managed option: If the breakdown occurs outside of business hours, the dealer can choose to have the detailed analysis sent directly to the app, providing support even when the business is closed (Sundays, nighttime).